Now THAT’S Client Centricity!

Client Centric Samoa

A funny thing happened in Samoa last month. They lost a day. If you’re an international traveler, you may have experienced losing a day as you flew across international datelines. But Samoans just sat still and lost a day on 29 December 2011.
Samoa used to sit on the east side of the International Date Line; but on that day, the small island nation in the South Pacific realigned itself on the west side of the line. Samoans went to sleep on their Thursday night, and they woke up on Saturday morning. That wasn’t necessarily a bad thing for someone, say, who turned 40 on that Friday!
It seems that the majority of commercial business in Samoa was conducted with trading partners on the west side of dateline, such as Australia and New Zealand, so it was more convenient for their customers to deal with them in the same day zone.
Are you that focused on your clients that you would — metaphorically, at least — give up your Friday to suit their schedules? Are you so flexible in adapting to client needs? Ask, assess then act. We’re here to help.

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